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Nicola Barney
Aug 17, 2021
1 min read

Updated: Aug 18, 2021

Clarifying how CEM is delivered in a technology company by interviewing top executives both internally and externally. Identifying strengths, weaknesses and recommending improvements

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Marketing

Consulting

Recent References

5G Pacesetters - an index measuring market performance and consumer perception

Focus Groups with master's students

Market and competitor analysis in higher education for a Russell Group University in London.

Customer Experience Management

Influencer interviews and trends

Advised a CFO on starting his own blog and using social media

The ‘Nonstop Retention Index’

Market analysis on ‘data monetisation’ for a global telecoms solutions provider.

Supporting a mobile operator with market data prior to a launch.

Blogs and white papers for a predictive analytics company

Customer Experience Management

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