5G Pacesetters - an index measuring market performance and consumer perception
Focus Groups with master's students
Market and competitor analysis in higher education for a Russell Group University in London.
Customer Experience Management
Influencer interviews and trends
Advised a CFO on starting his own blog and using social media
The ‘Nonstop Retention Index’
Market analysis on ‘data monetisation’ for a global telecoms solutions provider.
Supporting a mobile operator with market data prior to a launch.
Blogs and white papers for a predictive analytics company
A model for measuring how well mobile operators are equipped to retain customers (including evaluation of customer experience management). Developed in cooperation with tefficient. www.nonstopretention.com